FAQs

Frequently Asked Questions

We know how important it is to feel confident when shopping for your pet. Below you’ll find answers to some of the most common questions about our products, delivery, returns, and customer support.

How long does delivery take? 
All orders are fulfilled within 24 hours. Delivery can take up to 21 business days depending on your location.

Do you offer free delivery? 
Yes, we offer free delivery on all orders.

Can I return my order?
Yes. If you are not happy with your purchase, you may return it within 30 days of delivery for a refund or replacement.

Do you offer a money back guarantee?
Yes. Every order is covered by our money back guarantee. If your item arrives damaged, faulty, or not as expected, please contact us and we will make it right.

How do I contact customer support?  
You can contact us by Email at willowmorepets@gmail.com. Please include your order number if your message is about an existing order.

Will I receive tracking information?
Where tracking is available, we will provide the tracking details once your order has been shipped.

Are your products suitable for all pets?
Each product is designed with comfort, safety, and everyday use in mind. Please check the product description and sizing information before ordering to make sure it is suitable for your pet.

What if my item arrives damaged or faulty?
Please contact us as soon as possible with your order number and a photo of the issue. We will arrange a replacement or refund where appropriate.