Refund policy

At Willowmore Pets, we want you to feel completely confident with your order.

If you are not happy with your purchase, you may return it within 30 days of delivery for a refund or replacement. Items should be unused, in their original condition, and returned with any original packaging where possible.

If your item arrives damaged, faulty, or not as expected, please contact us and we will make it right with a replacement or your money back.

To start a return, message or phone our support team with your order number and reason for return. Once your return is received and checked, your refund will be processed back to your original payment method.

Your satisfaction matters to us, and every order is covered by our money back guarantee.