Shipping policy

Shipping Policy

At Willowmore Pets, we aim to make delivery simple and reliable for every customer.

Free Delivery

We offer free delivery on all orders, with no minimum spend required.

Order Processing

All orders are processed and fulfilled within 24 hours after your order has been placed.

Once your order has been processed, you will receive an order confirmation by email. If tracking is available for your order, the tracking details will be sent once your item has been dispatched.

Delivery Times

Delivery can take up to 21 business days depending on your location.

Please note that delivery times are estimates and may vary during busy periods, public holidays, courier delays, customs checks, or circumstances outside our control.

Incorrect Delivery Details

Please make sure your delivery address is correct before placing your order. Willowmore Pets is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

If you notice an error in your delivery information, please contact us as soon as possible.

Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact our support team with your order number and we will look into it for you.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

willowmorepets@gmail.com