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We offer free delivery on all orders.

All orders are processed and fulfilled within 24 hours. Once your order has been dispatched, delivery is between 7-12 business days depending on your location.

You will receive an order confirmation after purchase, and any available tracking details will be provided once your order has been shipped.

If you have any questions about your delivery, please contact our support team with your order number.

At Willowmore Pets, we want you to feel completely confident with your order.

If you are not happy with your purchase, you may return it within 30 days of delivery for a refund or replacement. Items should be unused, in their original condition, and returned with any original packaging where possible.

If your item arrives damaged, faulty, or not as expected, please contact us and we will make it right with a replacement or your money back.

To start a return, email our support team with your order number and reason for return. Once your return is received and checked, your refund will be processed back to your original payment method.

Your satisfaction matters to us, and every order is covered by our money back guarantee.

We are always happy to help.

If you have a question about your order, delivery, returns, or one of our products, please get in touch with our support team.

Please include your order number if your message is about an existing order, as this helps us look into it more quickly.

We aim to respond to all customer enquiries as soon as possible.

Email : willowmorepets@gmail.com